I periodically get at 500 Internal Server Error while browsing my clients website: http://www.realestateoftetonvalley.com I pulled this error log but have no idea what it's saying. I have pretty urls turned on and have recompiled the .htaccess with no luck.

Any help is appreciated. Thanks!

Code: Select all

[Mon Jan 13 18:44:18 2014] [error] [client 199.21.99.120] File does not exist: /home/brace7/public_html/retv/robots.txt
[Mon Jan 13 18:43:25 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/
[Mon Jan 13 18:43:25 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/
[Mon Jan 13 18:43:25 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/
[Mon Jan 13 18:43:25 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/
[Mon Jan 13 18:43:02 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/spacious-home-with-perfect-teton-views-and-well-designed-floor-plan.html
[Mon Jan 13 18:43:02 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/spacious-home-with-perfect-teton-views-and-well-designed-floor-plan.html
[Mon Jan 13 18:43:02 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/spacious-home-with-perfect-teton-views-and-well-designed-floor-plan.html
[Mon Jan 13 18:43:02 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/spacious-home-with-perfect-teton-views-and-well-designed-floor-plan.html
[Mon Jan 13 18:42:20 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/teton-views-with-5-acres.html
[Mon Jan 13 18:42:20 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/teton-views-with-5-acres.html
[Mon Jan 13 18:42:20 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/teton-views-with-5-acres.html
[Mon Jan 13 18:42:20 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/teton-views-with-5-acres.html
[Mon Jan 13 18:42:04 2014] [error] [client 207.183.177.93] File does not exist: /home/brace7/public_html/retv/img, referer: http://realestateoftetonvalley.com/
[Mon Jan 13 18:42:04 2014] [error] [client 207.183.177.93] File does not exist: /home/brace7/public_html/retv/img, referer: http://realestateoftetonvalley.com/
[Mon Jan 13 18:42:04 2014] [error] [client 207.183.177.93] File does not exist: /home/brace7/public_html/retv/img, referer: http://realestateoftetonvalley.com/
[Mon Jan 13 18:42:04 2014] [error] [client 207.183.177.93] File does not exist: /home/brace7/public_html/retv/img, referer: http://realestateoftetonvalley.com/
[Mon Jan 13 18:42:02 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/log-cabin-adjacent-to-national-forest.html
[Mon Jan 13 18:42:02 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/log-cabin-adjacent-to-national-forest.html
[Mon Jan 13 18:41:29 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/log-cabin-adjacent-to-national-forest.html
[Mon Jan 13 18:41:29 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/log-cabin-adjacent-to-national-forest.html
[Mon Jan 13 18:41:29 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/log-cabin-adjacent-to-national-forest.html
[Mon Jan 13 18:41:29 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/log-cabin-adjacent-to-national-forest.html
[Mon Jan 13 18:41:12 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/
[Mon Jan 13 18:41:12 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/
[Mon Jan 13 18:41:12 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/
[Mon Jan 13 18:41:12 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/tetonia-idaho/
[Mon Jan 13 18:40:26 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/victor-idaho/quality-finishes-and-convenient-location-for-a-great-price.html
[Mon Jan 13 18:40:26 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/victor-idaho/quality-finishes-and-convenient-location-for-a-great-price.html
[Mon Jan 13 18:40:26 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/victor-idaho/quality-finishes-and-convenient-location-for-a-great-price.html
[Mon Jan 13 18:40:26 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/victor-idaho/quality-finishes-and-convenient-location-for-a-great-price.html
[Mon Jan 13 18:40:10 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/victor-idaho/
[Mon Jan 13 18:40:10 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/victor-idaho/
[Mon Jan 13 18:40:10 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/victor-idaho/
[Mon Jan 13 18:40:10 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/victor-idaho/
[Mon Jan 13 18:39:55 2014] [error] [client 207.183.177.93] File does not exist: /home/brace7/public_html/retv/favicon.ico
[Mon Jan 13 18:39:55 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/alta-wyoming/
[Mon Jan 13 18:39:55 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/alta-wyoming/
[Mon Jan 13 18:39:55 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/alta-wyoming/
[Mon Jan 13 18:39:55 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/alta-wyoming/
[Mon Jan 13 18:39:54 2014] [error] [client 207.183.177.93] File does not exist: /home/brace7/public_html/retv/img, referer: http://realestateoftetonvalley.com/
[Mon Jan 13 18:39:54 2014] [error] [client 207.183.177.93] File does not exist: /home/brace7/public_html/retv/img, referer: http://realestateoftetonvalley.com/
[Mon Jan 13 18:39:54 2014] [error] [client 207.183.177.93] File does not exist: /home/brace7/public_html/retv/img, referer: http://realestateoftetonvalley.com/
[Mon Jan 13 18:39:54 2014] [error] [client 207.183.177.93] File does not exist: /home/brace7/public_html/retv/img, referer: http://realestateoftetonvalley.com/
[Mon Jan 13 18:39:38 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/driggs-idaho/large-well-built-energy-efficient-home-with-2-acres-and-convenient-location.html
[Mon Jan 13 18:39:36 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/driggs-idaho/large-well-built-energy-efficient-home-with-2-acres-and-convenient-location.html
[Mon Jan 13 18:39:31 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/driggs-idaho/large-well-built-energy-efficient-home-with-2-acres-and-convenient-location.html
[Mon Jan 13 18:39:31 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/driggs-idaho/large-well-built-energy-efficient-home-with-2-acres-and-convenient-location.html
[Mon Jan 13 18:39:31 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/driggs-idaho/large-well-built-energy-efficient-home-with-2-acres-and-convenient-location.html
[Mon Jan 13 18:39:31 2014] [error] [client 76.115.203.60] File does not exist: /home/brace7/public_html/retv/img, referer: http://www.realestateoftetonvalley.com/listings/driggs-idaho/large-well-built-energy-efficient-home-with-2-acres-and-convenient-location.html

[KK]

Hi Heather,

Transient errors are always a pain to debug.
The portion of error log you posted tells nothing about the '500 Internal Server Error'.
The log, though, must certainly contain info about it somewhere.
Please try looking at it immediately afterwards you run into the error.

I also noticed that your site is running on an older version of Couch (the one that used IonCube).
Perhaps you should upgrade to the open-source version and see if this makes any difference (IonCube was notorious for freaking servers out in N number of ways)

Finally, if the problem persists, I suggest you talk to your hosting provider about the issue.

Thanks.

[cheesypoof]

Most of the errors in the log above are caused by lightbox.css; there are references to 4 images that do not exist: close.png, loading.gif, prev.png, and next.png.

Thanks for the feedback! I'll update, see what comes of it and let you know.