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I still wasn't able to solve this problem and my client can't upload any images to the site. Could someone please help?

Thanks very much :)

I checked your installation and found that the PHP version was 8.0.11 (and not 7.4 as you reported).

There are some breaking changes in GD Library with PHP8;
I have pushed a fix to GitHub which should rectify this "Unknown image format/encoding" problem.

You don't need to apply the fix on your server as I have already done that.
Please test and let me know if this helps.


Hi Kamran,

It works! The hosting company was somewhat vague in telling the PHP version, sorry for the confusion.

Thanks for looking into it and fixing the issue! Glad it wasn't something in my code :)

You are welcome, Henry :)
I am glad I could help.
15 posts Page 2 of 2