Hi guys,

Please forgive me if you've answered this question a million times. I did look through the forum and tried to troubleshoot myself, but I'm stuck.

I'm having a couple of issues with Couch after a failed server transfer, after which I had to do a clean install:

1. KC Finder is giving me a blank screen. I tried to reupload the photo and change the lines of code from what I could see on Github, which didn't work. I'm not familiar with Github and don't know how to download all the resource files for it.

Here are screenshots of what I'm seeing (using Chrome):

KC Finder Not Showing Thumbnails:

KC Finder Issue

KCFinder.png (242.6 KiB) Viewed 2664 times

Server Errors:

Server Error Logs

IZZmusic Server Errors.png (215.46 KiB) Viewed 2664 times

Code:

Code: Select all

<cms:template title='News' clonable='1'>   
   <cms:editable name='article_image' label='Article Image' desc='Upload images no smaller than 840px(w) x 350px(h)' width='840' height='350' crop='1' show_preview='1' preview_width='300' type='image' />
   <cms:editable name='article_thumb' label='Article Thumbnail' desc='Click the save button' crop='1' width='64' height='64' show_preview='1' assoc_field='article_image' type='thumbnail' />
   
   <cms:editable name='news_content' type='richtext' label='News Article' toolbar='medium' />
      <cms:folder name="music_releases" title="Music Releases" />
      <cms:folder name="general" title="General News" />
      <cms:folder name="upcoming_shows" title="Upcoming Shows" />
      <cms:folder name="other_projects" title="Other Projects" />
</cms:template>

2. Thumbnails won't generate from the parent image (code above). For some reason, uploading an image won't allow for thumbnails to be created. No errors have been received and the code is the same as from before I move the files over to the new server. I must be doing something wrong.

Thumbnails

Thumnail.png (136.73 KiB) Viewed 2664 times

I believe the server is a private one, though I do have the credentials. It's on PHP version: 5.6.30.
The page I'm trying to work is the news page at http://158.69.217.17/plesk-site-preview ... 69.217.17/ though I'm sure this issue is site wide.

I appreciate the product and your help! Let me know what else you need from me!

[KK]

Hi,

I suppose, except for the image problems, everything else is working fine.
Since this site appears only to be a temporary one, would it be possible that you wait till it is moved to its final location?
Chances are these problems won't crop there. And if they do, we can spend time in troubleshooting them with the assurance that it won't be temporary thing.

Your thoughts?

Thanks for the reply! By the way, the new upgrade is looking fantastic.

The site is sitting in its final resting place, waiting for the www domain to point to it, so I think we'll be safe to troubleshoot if you don't mind.

I forgot to mention that the uploads folder is set to 775. I did tinker with that to make it 777, but that didn't seem to help. Maybe that needs to be done at a higher folder level.

I'll log in again today to see if anything has been resolved. I appreciate your help with this!